Something to keep in mind:
Just about every problem with your transmitter, receiver, motor (rotor), servos, modules, batteries, connectors, moisture damage, etc. will look like a speed control problem.
So, it takes a lot of information to track down the culprit. (Some times it IS the esc, but a lot of other potential component issues need to be eliminated first.) Historically, many escs we receive back "under warranty" have nothing wrong; so the real problem was not identified.
You can always email
[email protected] with your question,
during regular CS hours. Before emailing, take a moment to review the instructions (trouble-shooting guide) originally included with your Novak Item:
Novak Instruction Downloads
Please make your initial email as detailed as possible. Include:
~ warranty claim?
~ speed control (brand/model)
~ motor (brand/wind)
~ rotor (old/new)
~ connectors used
~ servo (brand/model)
~ radio system (receiver/transmitter)
~ vehicle & gearing
~ battery, brand (c rating/capacity)
~ any external modules (BEC/brand, Glitch Buster)
~ other important info: water damage, corrosive chemical sprays, excess heat, etc
The more information you provide in your first email, the more quickly tech support can offer you assistance.