The more information you provide in your first email, the more quickly tech support can offer you assistance.Please make your initial email as detailed as possible. Include:
~ warranty claim?
~ speed control (brand/model)
~ motor (brand/wind)
~ rotor (old/new)
~ connectors used
~ servo (brand/model)
~ radio system (receiver/transmitter)
~ vehicle & gearing
~ battery, brand (c rating/capacity)
~ any external modules (BEC/brand, Glitch Buster)
~ other important info: water damage, corrosive chemical sprays, excess heat, etc
Seeing how as you are viewing the thread I figured I'd ask and maybe you can answer here before I type out a novel of an email to tech. If I unsolder the capacitor on my gtb, in order to test to see if that is the problem since it has happend to me before. It turns out not to be the problem, I email tech and get no luck as for troubleshooting, send the esc in for repair or exchange under warranty is this an out of warranty deal? This actually only happened after I installed a ballistic motor, so I am going to do some home work, triple check the car over and all components to trouble shoot and then email. Thanks!