I finally found a live body to talk to at RC2. Nicole was very helpful. She assured me that the lack of customer service was due to moving/growing pains, and that RC2 and Diecast Express were in the process of hiring and training Customer Service reps. I still miss the PM reps, but at least something is being done.
So far, e-mails to [email protected] and [email protected] go unanswered. 1-800-MANTIS8 doesn't work, nor does the first number Nicole gave me, 1-800-740-8697.
I contacted Nicole at (563) 875-5959, and she was able to help me with an incomplete order placed on the JLCC website.
Hope this helps some of you.
So far, e-mails to [email protected] and [email protected] go unanswered. 1-800-MANTIS8 doesn't work, nor does the first number Nicole gave me, 1-800-740-8697.
I contacted Nicole at (563) 875-5959, and she was able to help me with an incomplete order placed on the JLCC website.
Hope this helps some of you.
