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Discussion Starter · #1 · (Edited)
Orbital Drydock Comicon Sale!

I celebration of SDCC this weekend & that I unfortunately can't be there. I'm having a big sale! Most products are 20% off on the bigger mask sets. Also free Priority Shipping for US orders over $100.00 https://orbitaldrydock.com/

As a side note I am now only shipping on Monday's & orders are 1-2wk wait time.
 

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Discussion Starter · #3 ·
Cool, Brett. Good to see you around the boards again.
Thanks Daniel! I'm going to be back on the boards big time! The new shop is almost finished & it's time to start posting about builds again. There are some BIG things in store, as in 6ft & 11ft big!?!
 

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Discussion Starter · #4 ·
As another side note... I am answering all E-mails & messages again!!

My rule still stands, if they are aggressive or demeaning. You will get a response & a refund.
 

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Has anyone been in contact with Brett? I sent in an order about 10 days ago, emailed him a couple of times to add some items to save shipping.

Haven't heard anything
 

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Has anyone been in contact with Brett? I sent in an order about 10 days ago, emailed him a couple of times to add some items to save shipping.

Haven't heard anything
Boy, he gets mad when you guys air this stuff out on the boards.

He said there's a one to two week wait on orders; so be patient.
 

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Kurok - I completely understand the two week turnaround, what I don't understand is when someone makes the statement -

"As another side note... I am answering all E-mails & messages again!!"

And then don't actually do that. I love his products, I really want him to succeed, and I know he has been thru a lot.. I just want to give him more money.. is that so bad?

I am hoping he is just busy with his shop. Honestly, I just came on here to see if anyone had heard anything, not to start a flame war
 

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Discussion Starter · #8 ·
Boy, he gets mad when you guys air this stuff out on the boards.

He said there's a one to two week wait on orders; so be patient.
Thank you for asking for patience.

It's not so much I get mad about it. Imagine if almost all posts, emails, or messages you got for an entire year. Were complaints about shipping time, how ashamed I should be, get sued, reported to the BBB, a thief, etc. I don't get many emails or posts about folks using my products, thanks for putting out a good product, asking questions about products. It's really kind of disheartening. I'm still shipping the same quality product I always have, or giving refunds.

There have been a couple of times where things got out of control on both sides & should have been stopped by mods..... if there were mods.

I'm sorry I'm dealing with a lot still & I'm lacking in customer service & delivery time. I've been pretty upfront about everything going on.
Anyone in Portland want a 10$ an hr, 15-20hrs a week cash job? I could really use an assistant....

Kurok - I completely understand the two week turnaround, what I don't understand is when someone makes the statement -

"As another side note... I am answering all E-mails & messages again!!"

And then don't actually do that. I love his products, I really want him to succeed, and I know he has been thru a lot.. I just want to give him more money.. is that so bad?

I am hoping he is just busy with his shop. Honestly, I just came on here to see if anyone had heard anything, not to start a flame war
For sure & I understand what you're saying. I couldn't find you're original e-mail. I think you wanted to add a mounting post to your order. I can do things like that. Though in this case the problem is, there aren't any posts made. I have to hand machine those & the lathe still isn't fully set up yet. Those are a month or so out.

I should probably append that to say I'm answering all emails about product questions, not delivery time. I'm sorry I didn't get back to you about the post question.
 

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Brett - I will message you with the details of my order questions.. If I was in your area, I would help for free on weekends!
 

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Brett, once my HUD-VASH voucher becomes nation wide next year, I will move up to Portland and work with you if you still need it. My cancer treatments should be done soon (Thank GOD!), and hopefully gone.

I used to live up in Portland, actually Tigard. Loved it up there. Desert rat in Tucson. Amazing, the free water falling constantly out of the sky!!!!
 

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Orbital Drydock Comicon Sale!

I celebration of SDCC this weekend & that I unfortunately can't be there. I'm having a big sale! Most products are 20% off on the bigger mask sets. Also free Priority Shipping for US orders over $100.00 https://orbitaldrydock.com/

As a side note I am now only shipping on Monday's & orders are 1-2wk wait time.
Hi Brett I sent you an email the other day about the 1350th refit window masking details without the Aztecs I want to know if they were in stock I wanted to know if I could order them but I didn't hear back from you yet can you let me know and I'll go on your site and order them please
 

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I understand about being patient, but I placed an order 2 weeks ago and have sent several emails with not one bit of consideration of a response. I don't mind waiting, I do mind poor customer service. There is no excuse for that.
 

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I understand about being patient, but I placed an order 2 weeks ago and have sent several emails with not one bit of consideration of a response. I don't mind waiting, I do mind poor customer service. There is no excuse for that.
I placed an order and it took 5 weeks to receive. I was completely ok with that, because I knew I'd have to wait a while. He's not Amazon, so you gotta be patient.
 

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I placed an order and it took 5 weeks t2o receive. I was completely ok with that, because I knew I'd have to wait a while. He's not Amazon, so you gotta be patient.
That is no excuse for not communicating, especially when he just stated above that he answers all emails and ships within2 weeks.
 

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Just ordered a set of the 1/350 classic Enterprise masks. I've had my eye on these for a long time! Those refit 5 color masks look pretty tasty as well.
 
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