Got A 1067 Greenie Today. Just Noticed, The Left Rear Tire Is On Incorrectly.
Looks Like A Majorette Car, Not A Greenlight!

upon calling greenlight about my really flawed GM. it was a joke to them. basically i got in about 4 lines. with the conversation ending in "well just return it, no big deal". it's a big deal when one of the top quality diecast companies puts out a $4.00 collectable that looks like crap. a tire off the rim, and the white wall on the front tire painted on like someone was drunk it had so many curves. they want this crap hanging on a peg representing a "quality $4.00 diecast?'
they should help customers if they are what they say, not blow them off as i had done to me. especially with the car being a green machine, not a mainline car.
pitiful.............

David,

This is completely false - that is not how the conversation went at all. I was trying to explain our return policy when you hung up on me. We have a return policy with our stores because it is nearly logistically impossible for us to keep hundreds of each models around in case of a replacement needed. The stores should accept a return for a defective product. Never did I say it "isn't a big deal."

I am sorry you are so angry about this matter but you didn't allowing me time to give a response. Posting angry messages with incorrect statements is unfair to GreenLight. I don't appreciate you trying to slander GreenLight in this manner and I would expect the other collectors to want to know the truth of the matter. We value our customers are try our best here at all times. This is a really tough business and I would hope that you understand that mistakes do happen.

Sincerely,

Matt

David,

As I have responded on the other thread you posted, please read that message. I am sorry you have a quality issue on the tires. We have a return policy with K-Mart and I always encourage our collectors to use that option. The store will accept a return for a different car that fits your standards.

Again, sorry you found this issue. We have been trying to combat white line tire and tire fit issues for several months and it is very difficult. The issues in China make it very hard to keep consistent workers in place that are properly trained.

Please try to understand. GreenLight is trying very hard to fix all our problems but we all know that mistakes do happen from time to time. Again, our apologies.

- Matt

David,

I must say that your experience with GreenLight is the exception, rather than the norm. Over 90% of what I hear about GreenLight is extremely positive. Sure they have some issues, but they do take the time to work it out. Also, when was the last time you were able to call a diecast company and actually speak to someone about your concerns?!?!

This wheel issue has been plaguing them for sometime now, but considering the lead time required for production, we won't see the corrections for a while I would suspect.

I looked at the picture of your Green Machine and while yes, it certainly takes away from the overall "look" of the car, it is by no means "really flawed". $4.00 for a GM is a bargain. Heck, I'll offer you twice what you paid plus shipping and I'll open it up. ;) $8.00 for a "flawed" GM is still a GM in my books.

Delete

greenlight's return policy is take it back to the store. it's a green machine, and cannot be replaced. so it cannot be exchanged. so i'm out a green machine. then k-mart will put this piece of very poor quality diecast up for sale on the peg again, so everyone can see it.....
with the 50 / odd other greenlights that are peg warmers. greenlight touts it's quality. well, where is it? why such a rough time about some type of return to greenlight that's fair, not just take it back to k-mart. well, k-mart doesn't have a green machine on the pegs to choose from in exchange. i was lucky i found the one.
greenlight has no return policy which is helpful or courteous to it's consumer, which a "high quality " expensive diecast manufacturer, with a club, no doubt, should have..this isn't just a $1.00 hot wheel treasure hunt, which quite frankly i've never seen a treasure hunt look like this.

i was offered .....i could return the item. finally! after a good amount of dispirited discussion.

but there was no promise of what greenlight would send me in return. only that they would "try to find' a 67 vette green machine. nothing else as a solution.

go to ollies and see hundreds of greenlights that have been there for years. indy cars, new york series. not the "quality " greenlight so highly praises itself for.

i will return the car to k-mart so everyone can see this flawed car along with the other flawed cars still hanging, (some from the first series put out) plus all the peg warmers.

I think Greenlight makes mistakes but have quality cars for $4.00 can't beat that, And I do understand that we all make mistakes no matter what we do.

i will return the car to k-mart so everyone can see this flawed car along with the other flawed cars still hanging, (some from the first series put out) plus all the peg warmers.

Send the car to me, I'll give what you paid for it plus shipping. Just go to the post office instead of back to the store. I'll put it with my other Green Machines that have "wheel issues". I've got a couple of cars with the flashing still in the rims and some with tires not on the rim completely.

I understand your frustration with the wheels, but there is very little that can be done "after the fact".

If all the cars hanging on the pegs are "flawed" as you say and you think so poorly of GreenLights product then why on earth did you even go to the store to buy one?

It would seem to me that if i thought so poorly of a company and was looking at their product on the pegs still thinking it was awful then i would never pick one up and pay for it. I also, as a collector would be looking over each product before i bought it. Assuming this is the case with yourself also, then that leads me to believe that you went there saw this one flawed Green Machine and bought it for the intention of trying to get GreenLight to send you another one, which in my personal opinion is pretty low.

Maybe you went in thinking the world of GreenLight and have always loved their cars. If so, then why in the world would one mistake and a ,so called, bad experience with a phone call make you dislike the rest of the company's product so much that you would slander them on a public forum. Sounds kind of rash to judge a company's FULL line of product and all of it's employees by a single experience. Mistakes happen by everyone, even the companies that you buy stuff from.

All in all, sounds to me like someone just feels like causing chaos because they can.

If the issuses with the car are such a problem why was it purchased in the 1st place? Leave them hang if they are messed up, i do with normal cars but as far as a green i would buy it contact the company to see if there was anything they would do abt it if not thats the breaks. Its not like a TV, Toaster or new Toyota that can be fixed or easily replaced. GL only makes so many and all are released they can't wave a magic wand and produce u a new one or fix ur existing one.

Hw are gaurenteed for life right well u think if you have a issue with one of them they are gonna REPLACE the car you have issues with for the EXACT same one??? I would bet HE** no. Who was to say b4 you got all bent out of shape and HUNG UP on Matt that he wouldnt find a way to make your wrong feel right it may not have been a Exact Replacement or a Green even but my guess is you will never know now.

I am not saying even anything would have been done at all but the moral is work with a company not against them and you will get further. I have contacted model companies abt missing parts and food companies abt missing flavor packets ECT why to bash them or demand they give me free products in return, no to make them AWARE of some problems i had and to help them avoid it again. In return i have been shocked by recieving complimentary items from them same companies apologizing for the inconvience. Will EVERY and ALL companies do this NO but being nice MAY help make the product better in the future or even get you a suprise.

There are plenty of peeps who open GL and Even GM's try to work a trade for something u need you still have a VHTF CAR, BE HAPPY i have found 1 green in the wild in 2+ years :cry: . I wish it would have been MINT for you but you know what that car STILL IS WHAT IT IS!!!!!!

Remember when your at the PEGS!!! BUY WHAT U LIKE AND LIKE WHAT U BUY!!

Ummmmmmm, you do realize that calling GL about a car you bought at Kmart is akin to calling Ford motor Company about that Taurus you bought at Highway Ford? Next time you have a problem with your car, try calling General Motors or Honda or whoever. I think you are lucky the manufacturer even has someone whoo will talk to you. You are the end user, not their customer and to ask them to replace a Chase Car is not realistic, in my opinion.


And why woudl a green machine be different quality wise over a regular car? they come off the same assembly line and are the same car with a different color whatever. WAAAAYYYY too much emphasis is placed on these chase cars. They seem to turn good people into not good people. I am more and more amazed and disgusted by what these chase cars do to people. Make them act like children and worse. I think they should be eliminated.

All IMHO, of course

I have had a problem with a Greenlight product that i bought.. Emailed them and it was nothing but GREAT Customer SERVICE.. I think its one of the best prodcut lines and custumer service I have ever had with a Toy Company. Sorry to hear you had a hard time. But So Far from what I can see its a A+++++ Company with Great employees. And Katie from Greenlight is reading this Thanks again for solving the problem that I had, You Diffently Have a Collectors and a Supporter for life.. LILCOZ2048

The bottom line is that no companies replace defective chase cars.
It is not realistic to expect GL to keep "Extra" GM's around in case of flaws detected by collectors. They ship all GM's to their customers which his why you can find a #001 GM if you are lucky. Big M does not do that. Your expectations were not met but that will happen with inexpensive diecast.
Bashing GL is not the way to go here. Just say "oh well" and move on is what you should have done. If you purchased the GM off the bay and were promised a mint car then that's another story. GL has exceeeded my expectations time and time again. They are a small company with big cocerns that they produce cars that make collectors happy.Most of the time they succeed in their quest and when they don't they strive to improve day by day. That is a rare thing these days and I thank them for that.

Go With GreenLight, Regards, DrDeal

wow, i never realized there was value to these cars. My kid has played demo derby destroying no less than ten of the... lol

Maybe I should see if i can get a refund for them being flawed? lol

I am more and more amazed and disgusted by what these chase cars do to people. Make them act like children and worse. I think they should be eliminated.

You are soooo right my friend :thumbsup: I have the state of mind that hey, if I find a cool chase car then great, if not soooo what? These cars make grown men throw temper :mad: tamtrums when they don't get one, man, sooooooooooo pathetic . So many people who do collect make the Chase Car out to be the Golden Idol all should bow down to and worship, please...

The way I see it is that Greenlight makes Green Machines because there is a market for chase cars. If the car is really defective Greenlight should have a policy in place to either fix or send a comparable car in place of the damaged one.

The way I see it is that Greenlight makes Green Machines because there is a market for chase cars. If the car is really defective Greenlight should have a policy in place to either fix or send a comparable car in place of the damaged one.


Why would anyone buy a damaged or defective car (chase or no) that can plainly be seen through the blister? :confused: No return for that one. It's a no brainer for me.

Jon

Silly thread. If the car is flawed and you don't like it.....leave it on the pegs. There is simply no justification for expecting a manufacturer to replace a little diecast car you purchased from the pegs in a retail store.... chase car or not.

If you want to make a point about GL quality control... that's one thing. However, try to be more realistic about the situation. Despite your disappointment over losing a GM, I think your plan to return it to Kmart is a good one. Who knows....maybe you will be lucky enough to find another GM when you go back... exciting huh?

So Far Greenlight Has Some Very Nice Cars, If I Found This On The Pegs Will Still Buy It, Just A Tire Error. As I Know Hot Wheels And Johnny Lightning Make Mistakes To.

What I hear is this, you called GL and actually got to talk to a person. (a REAL person) A person with power and knowledge of the product to boot. (try that with your mattel or rc2 products, go ahead, good luck.)
An offer was made to replace your car with something comparable and an attempt would be made to get you that very car but no guarantees that it would be the same car(but I bet it would have been green). How many GMs do you think were made? You should know that there is very little likelihood of GL having another one just"laying around" waiting to replace yours. At any rate it sounds like a replacement offer WAS made.
When all of that was not good enough for you you were given the option of returning it to KM. I'm assuming you got mad and hung up shortly thereafter.
Add to ALL of that the option of selling or trading the car and it seems to me that all should be good. But instead you come here and bash GL. Would you call mattel if your Kdaze hunt had a cracked blister? or just complain about not getting one. Anyone else would have been estatic but you are mad. I don't get it. Make someone's day and return it to KM. Good Day:cool:

Take a breath...it's a toy car.....You can see what you buy by looking at the item with your eyes before you buy it. Defective....leave it behind for the next customer. I would have bought it in a heartbeat.....Is a $ 4 to $ 5 dollar retail diecast toy car that much to get upset about and trash the maker of that car ???? Not in my opinion.

Thanks to Greenlight for producing the cars that they do, I'm very happy to have them in my collection. Keep your chins up at Greenlight your efforts are appreciated ! :thumbsup:

It is a little over kill to trash GreenLight like that over 1 car. Those of us that find chase cars all have found at least one chase car that has a flaw. It might be a bit of a dissapointment that it is not mint but we would all rather find one with a flaw than not find one at all. Be happy you found one. Congrats on that. You have been offered twice what you paid for it plus shipping so you still found a valuable car. I know this is not the support you wanted, but don't be greedy, it is showing. Do what you want with the car. Take it back, sell it, keep it. You have options. If you had not found it... no options. And yes I have been bummed finding a GM with a flaw. I think GreenLight strives to put out a quality product, but poop happens. Try to name a diecast company that has no flaws ever. I can't.

Why would anyone buy a damaged or defective car (chase or no) that can plainly be seen through the blister? :confused: No return for that one. It's a no brainer for me.

Jon

I bought a damaged WL with the hood off the vehicle. Why, because it's rare. I took a chance and glued the hood in place and it looks fine. I bought a couple Shelby chase cars and the tires were somewhat rolled off the rims from tying them down to the packaging. Are they 100% perfect? No, but I bought them and kept them. Still if a chase car has serious defect the company should offer some type of chase car replacement. GL in this case seems to have done so.

I found this regular issue GL 1966 Corvette. I thought it was odd that QC didn't catch the defect. I bought it because it was the worse defect in a GL car that I had ever seen. I posted these pics and Matt sent me a replacement 1966 Corvette. I didn't complain, Matt saw the pics and sent me a replacement. What company would do something like that? Greenlight is a 5 STAR company in my opinion!:thumbsup: You GO MATT!:thumbsup:

A collector friend keeps bugging me about trading the car to him. Chances are I'm going to get a nice car in trade because he's asked me three times so far. Some people do collect errors and defects, even in chase cars (not many, but some)

If you are not happy with your GM Corvette, please PM me a reasonable price shipped. I can use it for trade.

http://i68.photobucket.com/albums/i34/STUTZ64/DSC04186.jpg

http://i68.photobucket.com/albums/i34/STUTZ64/DSC04187.jpg

http://i68.photobucket.com/albums/i34/STUTZ64/DSC04188.jpg

What I hear is this, you called GL and actually got to talk to a person. (a REAL person) A person with power and knowledge of the product to boot. (try that with your mattel or rc2 products, go ahead, good luck.)
An offer was made to replace your car with something comparable and an attempt would be made to get you that very car but no guarantees that it would be the same car(but I bet it would have been green). How many GMs do you think were made? You should know that there is very little likelihood of GL having another one just"laying around" waiting to replace yours. At any rate it sounds like a replacement offer WAS made.
When all of that was not good enough for you you were given the option of returning it to KM. I'm assuming you got mad and hung up shortly thereafter.
Add to ALL of that the option of selling or trading the car and it seems to me that all should be good. But instead you come here and bash GL. Would you call mattel if your Kdaze hunt had a cracked blister? or just complain about not getting one. Anyone else would have been estatic but you are mad. I don't get it. Make someone's day and return it to KM. Good Day:cool:

Couldnt of said it better myself.:thumbsup:

You know what Mattel offers for a defective car?
A coupon for a free mainline you can use at Wal*mart,Target,Kmart,etc plus your out the cost/time of shipping the defective casting to them.
Plus when you call customer service you get to talk to a body that does nothing but answer the phone and deals with customer questions/complaints and knows nothing about the product there representing.

JL/RC2/Ertl or what ever there going by now. Good luck on that one.

Simple fix, buy a reg issue one, open the packaging, replace the tire and it's all fixed. I'm with Rob on this one, this chase car thing has gotten way out of control. It's all about money in the long run. If you open them and display them, it's about collecting.

Man this is the stupidest post I've ever seen. Do you stick your finger into animal cages and then complain when they bite off your finger? Come on. I hope they don't replace your car for they way you have acted/slandered them. Next time, inspect it, and if it doesnt meet your standards, then leave it.


Sorry to be so rough, but this stuff irritates me.

Do you stick your finger into animal cages and then complain when they bite off your finger?



Thank you.

I needed a good laugh today! :thumbsup:

Simple fix, buy a reg issue one, open the packaging, replace the tire and it's all fixed. I'm with Rob on this one, this chase car thing has gotten way out of control. It's all about money in the long run. If you open them and display them, it's about collecting.

I agree. :thumbsup:

No matter how much I blow it up(gets fuzzy if you blow it up too much) I can't see it. Hang it on your wall, you are probably the only person in your family or circle of non-collector friends that would notice it. Doesn't seem like a big deal to me. I'll give you $20 for it. I would offer more if it was a Mopar I don't have.

If i found a Green Machine in a store and it had been stomped on or run over by a forklift,i'd still buy it.