I have been trying to email Customer Service at Novak and it keeps getting returned as undeliverable.
Here is the email address I have cs@teamnovak.com
Also, I have checked the website for a phone number and the number shown has been disconnected.

I have one of the very first 13.5's with the old style endbell and bearing that were mistakenly shipped on the first batch. I have been told they will send out the proper parts if you call them.

thanks

Did you try them at 949-833-8873

Try tech@teamnovak.com or the Phone # J-Dub listed is correct

Thanks guys. I had the phone number wrong. Just got off the phone with them.